IT Help Desk Services

Managed service providers offer IT help desk services to address incoming tech issues. Most IT help desk services are available 24/7 to handle inquiries as they arise, no matter what time of day. Here’s how it works:
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• Clients or customers report issues to the IT help desk
• Issues are categorized, prioritized, and assigned to support teams
• Techs track and monitor issues until they’re completed
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Some IT help desk providers don’t stop there. In addition to customer support, managed service providers also offer:

Proactive maintenance

Hardware updates

Ongoing malware updates

Security monitoring

And more

Why you should use Verticomm’s IT help desk services

Verticomm understands how IT systems impact your business’s short-term and long-term success. This is why we’re stacked with a team of engineers, technicians, and other IT experts who are happy to help.

✔️ High-quality IT support

✔️ Preventative maintenance

✔️ Uptime, performance, and security monitoring

✔️ Proactive resolution

✔️ IT industry best practices

✔️ 24/7/365 support across the United States

What to expect from a managed IT help desk service provider

When you partner with the right provider, you should expect best-in-class support. This includes around-the-clock customer service, affordable pricing, and technical expertise.
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Your IT service provider should solve your customers’ issues quickly and completely. And you should have more control over your network, your security, and your business. Companies that partner with Verticomm experience:

✔️ Enhanced performance

✔️ Increased efficiency

✔️ Faster growth

IT Help Desk Features

Companies that choose Verticomm's IT help desk support benefit from services like:

24/7 customer service

Support for Linux, Windows, and Mac operating systems

Desktop, laptop, mobile device, server, storage, and network device support

ASAP incident resolution

Incident escalation for critical issues

Service asset management

Configuration management

Knowledge management

Change management

Defined service level agreements

How IT Help Desk Works

Verticomm’s IT help desk services work like a well-oiled machine. We’ve been around for years, so we’ve had the time to figure out what works — and what doesn’t. Here’s a look inside our standard IT help desk process:

it support specialist talking on headset

1: Request

Customers, staff, or users report an issue to our help desk team.

2: Processing

We turn the request into a trackable ticket.

3: Acknowledge

We send the user an email notification with information about how to track their ticket.

4: Prioritization

We prioritizes each ticket according to urgency and business impact.

5: Assignment

Each Verticomm client has a team of specialists dedicated to support their account for consistency.

6: Resolution

Teams update tickets and alert users as each issue resolves.

How IT Help Desk Services Benefit
Your Business

Verticomm’s IT help desk services are designed to help your business succeed in more ways than one. Here’s what most of our clients experience after implementation:

Satisfied Customers, Clients, or Users

We deliver top-notch IT solutions to your end-users — customers, clients, patients, or staff. No matter who they are, they’ll be satisfied with our assistance.

Enhanced
Efficiency

Businesses that outsource IT help desk support experience an increase in day-to-day efficiency. Our services free you and your staff up to focus on other important tasks.

Working Technology = Happy Employees

Our services flex to fit your needs. This means we can serve as your entire IT team, or we can act as an extension of the team you already have. And when we lighten the load, you’ll notice everyone at the office is happier these days.

IT Help Desk Services

Why you should use Verticomm’s IT help desk services